Terms and Conditions

Welcome to City Build Stays. By booking and staying at a property managed by City Build Stays, you agree to the following Terms and Conditions. These terms are designed to ensure the safety, comfort, and satisfaction of all guests. Please read them carefully.

Booking and Confirmation

- All bookings are subject to availability.

- A booking is only confirmed upon receipt of full payment or a deposit, as outlined in the booking confirmation.

- City Build Stays reserves the right to refuse any booking at its discretion.

Payments

- Full payment for the stay is required upon booking or as otherwise stated in the booking confirmation.

- Payments can be made by credit card, debit card, or any other method as specified by the Company.

- Failure to pay by the specified deadline may result in the cancellation of the booking.

Cancellation and Amendments

- Short-Stay Bookings (5 days or less): Guests may cancel their booking for short stays (up to 5 days) without penalty if the cancellation is made at least 24 hours before the scheduled check-in time. Cancellations made within 24 hours of check-in will incur a charge equivalent to the first night's stay.

 - Longer-Stay Bookings (over 5 days): For bookings longer than 5 days, specific cancellation terms will be provided by City Build Stays upon booking. Due to the extended nature of these bookings, the property is reserved exclusively for the Guest for an extended period, preventing other bookings during this time. As a result, cancellations of longer stays may incur higher charges or non-refundable deposits to cover potential revenue lost due to the blocked booking period. Guests are encouraged to review the cancellation terms closely when booking for longer stays and contact the Company for clarification if needed.

City Build Stays reserves the right to modify cancellation policies based on the season, demand, or special offers. Any changes will be clearly communicated at the time of booking.

Check-In and Check-Out

- Check-In: Check-in is available from 3:00 PM on the day of arrival unless otherwise agreed.

- Check-Out: Check-out is by 11:00 AM on the day of departure.

- Early check-in or late check-out may be available upon request and subject to additional fees.

Guest Responsibilities

- Guests must ensure that the property is left in a clean and tidy condition upon check-out.

- Any damage to the property or its contents caused by the Guest or their party must be reported immediately. The Guest is liable for the cost of repair or replacement.

- Smoking is strictly prohibited inside all properties. A cleaning fee of £50 will be charged for any violation of this policy.

- No pets are allowed unless expressly agreed by the Company in writing.

Security Deposit

- A refundable security deposit may be required prior to check-in. This deposit will be held to cover any damage to the property or its contents and will be refunded within 14 days of check-out, provided no damage has occurred.

Occupancy and Guest Conduct

- The property must not be occupied by more than the maximum number of persons stated in the booking confirmation.

- The Guest and their party must conduct themselves in a respectful manner and not cause any disruption to neighbours or other guests.

- Parties, gatherings, or excessive noise are prohibited. Violations may result in immediate termination of the booking without refund.

Complaints and Maintenance

- Any issues or complaints regarding the property should be reported to City Build Stays immediately. The Company will make every effort to resolve issues as quickly as possible.

- The Company is not liable for temporary interruptions to utilities or services beyond its control, such as power outages or internet service disruptions.

Liability

- The Company is not responsible for loss, damage, or theft of personal belongings. Guests are advised to secure their belongings and ensure the property is locked when unattended.

- The Company’s liability for any injury, loss, or damage to persons or property shall be limited to the extent permitted by law.

Force Majeure

- The Company shall not be liable for any failure to meet its obligations due to events beyond its reasonable control, including but not limited to natural disasters, strikes, or government restrictions.

Governing Law

- These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Privacy Policy

- City Build Stays respects the privacy of all guests. Any personal data collected will be processed in accordance with our Privacy Policy, which is available upon request and at www.citybuildstays.co.uk/privacy-policy.

Amendments

- City Build Stays reserves the right to amend these Terms and Conditions at any time without prior notice. It is the responsibility of the Guest to review these terms before making a booking.

By confirming your booking and staying at a property managed by City Build Stays, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions.

Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

- Website: https://www.citybuildstays.co.uk

- Email: accommodation@citybuildstays.co.uk 

- Phone 01224017186