Privacy policy.
Privacy Policy
Effective Date: 24/09/24
City Build Stays respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website, book accommodations, or interact with our services.
By using our website or services, you consent to the practices described in this Privacy Policy.
Information We Collect
We collect and process the following types of personal information:
- Personal Information: When you make a booking or inquire about our services, we may collect personal details such as your name, email address, phone number, home address, and payment information.
- Booking Details: Information related to your reservation, including check-in and check-out dates, accommodation preferences, and other relevant details.
- Payment Information: Payment card details or other billing information to process transactions securely.
- Communications: Any communication or feedback you provide to us via email, phone, or other means.
- Cookies: We use cookies to enhance user experience, provide customized services, and analyse traffic on our website. For more details on our use of cookies, please refer to our Cookie Policy.
How We Use Your Information
We process your personal data for the following purposes:
- Booking and Reservation Management: To process and manage your bookings, payments, and related services.
- Customer Support: To provide assistance, answer inquiries, or resolve issues related to your stay or booking.
- Communications: To contact you with booking confirmations, reminders, or information regarding your stay.
- Personalisation: To tailor our services to your preferences and provide a better customer experience.
- Legal Obligations: To comply with applicable legal, regulatory, or contractual obligations.
Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information under the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us with payment processing, customer support, website hosting, and other essential services. These providers are required to handle your information securely and in accordance with applicable data protection laws.
- Legal Compliance: We may disclose your personal data if required to do so by law, court order, or regulatory authority, or if necessary to protect the rights, property, or safety of City Build Stays, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction, subject to applicable privacy laws.
Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by legal obligations. When personal data is no longer required, we will securely delete or anonymize it.
Data Security
City Build Stays takes appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, or disclosure. Our security practices include:
- Encryption of sensitive data (e.g., payment information) during transmission.
- Regular security audits and monitoring of our systems.
- Secure access controls to personal data.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
As a data subject, you have certain rights under applicable data protection laws, including:
- Right of Access: You have the right to request access to your personal data held by us.
- Right to Rectification: You can request that we correct any inaccuracies in your personal data.
- Right to Erasure: You can request the deletion of your personal data, subject to certain legal or contractual restrictions.
- Right to Object: You have the right to object to the processing of your personal data for marketing purposes or other reasons.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us at info@citybuildstays.co.uk. We may require proof of identity to fulfil your request.
Third-Party Websites
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those websites, and we are not responsible for the privacy practices of third parties. We encourage you to read the privacy policies of any third-party websites you visit.
Children's Privacy
City Build Stays does not knowingly collect personal data from individuals under the age of 18. If you are under 18, please do not provide any personal information to us. If we become aware that we have collected personal data from a minor without parental consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version of the Privacy Policy will be posted on our website, and any material changes will be communicated to you.
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
- Email: accommodation@citybuildstays.co.uk
- Phone: 01224017186
- Website: https://www.citybuildstays.co.uk
- Postal Address: Fenlake House, Fenlake Business Centre, Fengate, Peterborough, PE1 5BQ
By using our services or providing your personal information, you acknowledge that you have read and understood this Privacy Policy.